Live KPIs visible to your whole team
A wallboard shows the current performance of a call centre in real time on a large LED display: calls waiting, waiting times, service level and the status of the teams. This way everyone on the floor sees at a glance how the service is doing.
More about wallboards
Daylight supplies the full-color LED displays on which a call-centre wallboard is shown. The figures come from your ACD or wallboard software and are put on the display via our Alpha protocol (an ASCII text protocol) or via the network. With colour thresholds, breaches such as a waiting time that is too long or a falling service level stand out immediately.
Typical data on a call-centre wallboard:
- Number of calls waiting and the longest waiting time
- Service level and targets achieved
- Number of available and logged-in agents
- Answered and abandoned calls
- Average talk and handling time
Which size and resolution suit best depends on the viewing distance and the amount of information you want to show at the same time. We are happy to advise you on the choice.
In action
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